President Cyril Ramaphosa announced a nation-wide lockdown on Monday evening, 23 March 2020 that will be in effect for 21 days from midnight on 26 March 2020 to midnight on 16 April 2020.
If you are an international visitor in South Africa, please familiarise yourself with these regulations, register yourself on the Central Traveller Registry and contact your embassy to coordinate your repatriation.
All tourists from high-risk countries such as Italy, Iran, South Korea, Spain, Germany, France, the United States, the United Kingdom and China have already had their visas revoked last week when the State of Disaster was declared by the President. Foreign nationals arriving on flights from these high-risk countries will be turned back.
Travellers currently in South Africa
- International travellers from high-risk countries who have entered the country since 9 March must be confined to a 14-day quarantine period in their hotels or other accommodation establishments (e.g. Airbnbs, lodges, bed and breakfasts, etc.)
- South African Tourism is requesting all accommodation establishments including Airbnb to keep a record and provide details of all guests on the Central Traveller Registry, including date of arrival, which areas they have visited, and date of departure from South Africa. This will help with tracing contacts and give a clearer country-view of where travellers are in the country at the moment.
- South African Tourism asks the tourism sector to help reduce movement. Tour operators and guides have a responsibility to help protect all South Africans and travellers by complying with the measures and limiting movement.
- Accommodation establishments and tour operators should ensure that when a guest departs their establishment, they are going directly to the airport for departure.
- As per the government instructions, all tourist attractions must be closed so that we not only protect South African citizens but tourists themselves.
- All travellers will also be tested at the airports (O.R. Tambo, Cape Town and Durban) as they depart. While test results will only be available once the traveller has already arrived in their destination or home country, this information can be used to trace contacts and implement containment measures, as necessary. Travellers should allow for an additional hour before boarding to allow for exit testing.
- Please contact your embassy to make them aware of your whereabouts and to coordinate your repatriation with the South African Government.
Visitor safety & support during the COVID-19 outbreak
The Western Cape Government with partners such as Cape Town Tourism (Band-Aid Programme) as well as other tourism visitor information centres will assists visitors in distress. They are working with the Federated Hospitality Association of South Africa (FEDHASA) to ensure visitors can access accommodation as well as linking with the Provincial Department of Health for other requirements our visitors might have.
What services and support are offered to visitors?
- Medical/emotional trauma, visiting hospitals.
- Advise on short-term temporary accommodation.
- Help with basic necessities, where possible.
- Help with contacting family or friends.
- Facilitate counselling.
- Advise on with short-term transport arrangements.
- Contact embassies and consulates in case of lost passports and visas.
Who do I contact?
- Neo: 082 554 2010 (Tourism Safety Officer for Cape Town, Overberg, Winelands and West Coast)
- Ilze: 082 972 2507 (Tourism Safety Officer for Garden Route and Karoo)
- Elvida: 021 487 6552 (Cape Town Tourism Band-Aid Programme for Cape Town Metropole area)
Contact your embassy
The information entered into the Central Travel Registry will allow for a tally of tourists in South Africa which will be shared with the respective embassies.
Please download a comprehensive list of embassies affiliated with South Africa here, as provided by SATSA.
COVID-19 hotline numbers
Visitors can make use of the following resources if they are at all unsure of how to proceed. You will get advice on what to do.
- National Institute for Communicable Diseases(NICD) coronavirus hotline on 0800 029 999, the
- Western Cape Government provincial hotline on 021 928 4102 or WhatsApp “Hi” to 0600 123 456.